Legal
Refund / Support Policy
How support, Once-A-Day audiences, public flames, and future goods are handled.
Last updated September 3, 2026
Support and audience payments
This policy is issued by The Maidens, the operator of The Maidens project and website.
Offerings support an art and music project. They are not charitable donations, purchases of ownership, or promises of creative influence. If a hosted offering was made by mistake, use the contact form or email contact@themaidensofficial.com promptly with the provider receipt so the project can review the request under the provider’s rules.
Once-A-Day
Once-A-Day is not accepting Checkout or broad promotion while its age and parental-consent policy remains unapproved. No age rule is currently published. If it opens after the required approval, it will be a $4.44 one-time digital audience: a successful payment will resolve in one complete private response from the Maiden selected. The complete service boundaries are stated in the Terms.
For any approved paid audience, a temporary technical response-service failure does not erase the paid entitlement. The audience remains paid, is retried without another charge, and may display “Paid — response pending.” A persistent failure is held for protected retry or refund review rather than being charged again.
If an answer remains unavailable, or if a duplicate or incorrect charge appears, contact us promptly with the Stripe receipt. The project will reconcile the Checkout Session and review a refund through Stripe. Stripe processing times and nonrefundable fees may affect the result where permitted.
A signed-in Free account holder may view a safe internal receipt in My Chapel. Card data remains with Stripe. Deleting an account or audience does not erase payment, refund, dispute, fraud-prevention, or cooldown evidence needed to investigate an incorrect or duplicate charge.
Public Candle Wall
The Public Candle Wall is sealed. If paid public flames open, they will not be published automatically: payment confirmation and moderation will be required. A public candle never includes a private Maiden answer. If a paid public candle cannot be fulfilled or is rejected, the project will review a refund or cancellation through the original hosted provider.
Wishlist categories are not goods
CDs, apparel, robes, candles, incense, coins, cloths, posters, lyric books, and downloads listed on the Wishlist are demand categories only. There is no inventory, checkout, shipping promise, price, preorder, or product guarantee there.
If physical or digital goods are later offered, their live page must state the actual seller, price, fulfillment, shipping, cancellation, and refund terms before checkout.